No, you do not need approval from your primary care physician. We won’t contact your doctor or share any of your information unless you specifically request it.
Yes. Under various data protection laws, including GDPR (General Data Protection Regulation), you have the right to access your medical records, including test results and imaging studies. You can request these directly from your doctor or the facility where the tests were performed and ask them to share the records with us.
It is not advised. Our medical team requires all related medical documents and imaging to ensure we provide a comprehensive and accurate second opinion.
Most second opinions are delivered within 48 hours of receiving your imaging and documentation. Complex cases may take up to 5 business days. If delays occur, our support team will keep you informed.
Yes. You can follow the status of your request at any time through your secure online account, up until your report is delivered.
The upload time depends on the size of your files and the number of images in each one. Larger files may take longer to upload.
Yes. We comply with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. We only collect the information needed to provide your medical second opinion, we protect it with strong technical and organisational measures, and we never sell your data. You can read the full details in our Privacy Policy.
We use your medical data only to:
We do not use your medical data for marketing and we do not share it with third parties for advertising purposes.
Access to your information is limited to:
We do not use your medical data for marketing and we do not share it with third parties for advertising purposes.
Your data is stored on secure servers located in the European Union [be specific], protected by encryption, access controls and logging. We regularly review our security measures and restrict access to authorised staff only. Uploads and downloads happen through secure (HTTPS) connections. Review for correctenss, add etchnical detail.
Some of our specialist reviewers may be based outside the EU, for example in the USA. In those cases, your medical data may be accessed from abroad only to review your case and provide a second opinion. We use contractual safeguards (such as Standard Contractual Clauses where applicable) and technical protections, and we ask for your explicit consent to such transfers during the online consent process. You can withdraw this consent at any time, but this may mean we can no longer provide the service.
Yes. You can contact us and request deletion of your data. We will remove what we can, unless we are required to keep certain information for legal, regulatory or safety reasons (for example, basic records of the medical opinion provided or accounting documents). Details are explained in our Privacy Policy. Please confirm what is required to be retained according to US regulations/accounting etc?
Under GDPR (and similar laws), you may have the right to:
You can exercise these rights by contacting us at [privacy email]. Full details are in our Privacy Policy.
No, not unless you ask us to. By default, we only share your report with you through your secure online account and/or via your personal e-mail. If you want us to send it to your treating doctor or clinic, we will do so only with your explicit request or consent.
We keep your data only as long as needed to:
After that, where possible, we anonymise or securely delete your data. Exact retention periods are set out in our Privacy Policy.
For full details, please see our Privacy Policy and Terms & Conditions.