We're here to help and answer any question you might have.
Yes, we offer 24/7 technical support through our live chat—available every day of the year. Phone support is also available Monday through Friday, from 8:00 AM to 6:00 PM EST. If you prefer to contact us via email, please allow up to 12 hours for a response, especially on weekends. During regular business hours, we aim to respond as quickly as possible.
Our platform fully complies with the Health Insurance Portability and Accountability Act (HIPAA) and GDPR (General Data Protection Regulation). We follow strict protocols and use secure infrastructure to ensure that your medical data is handled with the highest level of confidentiality and protection.
We provide human-to-human medical consultation. If your second opinion involves radiology images, the consulting physician may decide (or not) to use AI-assisted reviews for medical imaging. The AI analysis is only used when your CT scans meet the criteria for review, and it always complements—never replaces—the expert assessment by our physicians. When AI is used, your report will include a dedicated section with AI findings first reviewed and approved by a qualified doctor. The report will also include follow-up recommendations for further workup or treatment.